Charter of the Tourist Services and Reception
Our hotel has joined the initiative supported by the Hotel-keeper Association of Caorle and the Municipality of Caorle, for the application of a standard of service acknowledged. Th is standard, explained in the Charter of the Tourist Services and Reception, provides for the quality, environment, safety and food hygiene requirements, which we must comply with. Actually, the implementation of the Charter of the Tourist Services and Reception means for us to enhance and qualify both our business and the territory we work in, so as to better satisfy your needs.
Our Management Commitment
The aim of our hotel is to satisfy all our guests and in order to do this we have decided to:
- make it public the level of service which we shall implement and improve over the time;
- comply with the requirements set by the regulations in force and the hotel classifi cation;
- promote the development of the territory where it works;
- take care of the environment, by reducing the impact of our own activities.
The standards of the services we off er are summarised in this Charter. Further information is available in both the Charter of the Tourist Services and Reception and in the Handbook of the Quality of Service we have drawn.